What to Ask Your Commercial Roofer before Signing a Contract
Roofing is an expensive but necessary part of owning a business. Roof repairs and construction are big projects, so be sure to ask your potential commercial roofer in-depth questions so you have all the information you need before signing a contract.
How Experienced Are You As a Commercial Roofer?
Every roof and commercial roofing system is different. Asking your contractor how long they have been in business will not tell you whether he or she knows what they are doing when it comes to your building. Instead, ask for his or her certifications, completed trainings, and contacts with previous customers.
What Will My Warranty Cover or Not Cover?
Warranties exist to protect the customer and the contractor, so make sure you know exactly what is in yours. Don’t just ask what the warranty will cover, because you will only hear the positives. Make sure you also know what it won’t cover and what could cost you more money in the future. Be sure you agree with the terms of the warranty and don’t be afraid to ask difficult questions.
Will You Provide Photo Documentation of Repairs?
Before and after pictures of your roof provide you with a reference of the roof’s problems for the future. You will have information to provide to a contractor the next time your building needs roof repairs.
What Are the Problem Parts of My Roof?
You aren’t a professional commercial roofer, so get as much information as you can about your building’s situation. Consult a commercial roofing expert and be sure you understand what you are paying for when it comes to repairing your building.
Do You Use Subcontractors?
When you hire a roofing company, you expect to pay for their skills and experience. Ask your roofer upfront if they use subcontractors, so you have proof that the person you hired is the one doing the work. Subcontractors can be problematic, because you cannot be certain they comply with requirements including drug policy, safety, worker documentation, and insurance coverage. If the company you select does use subcontractors, ask for their full information, certifications, and experience.
Can I Speak With Past Customers?
Previous customers can provide honest feedback that contractors may not always offer on their own. Contractors tell you about the process from their points of view and how they believe they treat their customers. Past customers can tell you about the interaction with this company, because they experienced it firsthand. Take customer reviews into consideration but be sure to take them with a grain of salt.
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